Subscription plans

FAQs

  • What exactly is IPTV?

IPTV, also known as Internet Protocol Television, is a technology that allows you to stream TV channels over an internet connection, without an antenna or satellite dish. In other words, you use your internet connection to watch TV channels, movies, and series.

  • What makes IPTV different?

With satellite TV, you need to install a satellite dish and a decoder. IPTV eliminates these constraints. All you need is a broadband internet connection to access the content, making it a more economical and simpler solution.

  • What are the requirements for using IPTV?

You must have a broadband internet connection of at least 4 Mbps for a smooth experience.

  • How do I check the speed and quality of my connection?

Make sure you have enough speed for streaming. You can check your speed via www.speedtest.net.

  • Can I use IPTV in an apartment?

Yes, as long as you have a stable internet connection. This is a good alternative, especially when installing a satellite dish is not possible.

  • Can I buy IPTV as an alternative to a satellite service?

Absolutely. All you need is an internet connection; no satellite equipment is required.

  • Why can't I access my account?

After your purchase, you will receive your M3U or portal link within 24 hours via email. Follow the instructions and make sure your device is connected to the internet and IPTV compatible.

  • Can I use IPTV outside the US, UK and Canada?

Yes, IPTV subscription works worldwide.

  • Can I use my subscription on multiple devices?

You can install it on multiple devices, but you can only watch channels on one device at a time.

What are the payment methods?

You can pay by credit/debit card or Bitcoin through a secure gateway, with no hidden fees.

  • When will my subscription be activated?

Activation is complete upon receipt of your login details. This may take a little time. If you don't receive it immediately, please be patient; the email will arrive.

  • How do I check my IPTV device?

  • Make sure the credentials are correct.
  • Check that the internet connection is working.
  • Limit the use of other devices that consume bandwidth.
  • Have a download speed of at least 4 Mbps and 1 Mbps upload.
  • Restart the device, wait 30 seconds and then turn it back on.
  • Connect it via Ethernet cable instead of Wi-Fi.
  • Test the credentials on another device in case of problems.
  • Visit whatismyip.com, copy your IP and send it to us for reset.
  • Check for device and app software updates.
  • Test your internet speed on your computer.
  • Close bandwidth-consuming applications.
  • Contact your internet service provider if necessary.
  • Try uninstalling and reinstalling the app.

  • My channels aren't working. What should I do?

We are doing what is necessary to ensure continuity of service.

If your channels are not working, try this:

  • Please wait a few minutes. We can restart or change the feeds.
  • Check if only one channel or all channels are affected.
  • Restart your device (wait 30 seconds before turning it back on).
  • Use an Ethernet connection.

  • What to do if a channel is not working?

Change the channel temporarily. Sometimes it's a problem with the provider. Try again later.

  • I have buffering. What is causing it?

This could be due to slow internet speeds or heavy internet usage in your home. Disconnect other users and connect via Ethernet cable instead.

  • All my channels are black. What should I do?

If you're using an AVOV or MAG box, do a full reboot (unplug and plug back in). On Kodi, clear the cache or reinstall.

  • I have sound but no picture. What should I do?

This may be due to the decoder. Go to the device or app settings and choose "Native" as the decoder type. Restart.

  • A channel has choppy sound or a black screen?

This may be a temporary issue with the channel or related to your speed. Check your connection.

  • The M3U link is not working. What should I do?

Test the link in VLC on your PC. If it works, it's a problem on your end (bad copy and paste, space in the link). Contact us if necessary.

  • I can't watch anything. Am I blocked?

Check if your account is being used on another device (simultaneous login prohibited). Visit whatismyip.com, take a screenshot of your IP and send it. ⚠️ We will only reactivate an account a maximum of 2 times in case of abuse.

  • My account isn't working on STB or MAG BOX Emulator. Why?

– Check the MAC address. – Ensure sufficient internet speed. – Connect the device to the router via cable. – Check that your device is powerful enough. – Configure the STB emulator correctly. – Clear the cache if necessary. – Restart the MAG BOX.
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